Infographic: Four Digital Trends In Aviation That Will Fly High In 2018
February 12, 2018
Emerging technologies are sprawling over the aviation sector making travel seamless, convenient, automated, and personalized. Airports and airlines are adopting technologies that simplify the passengers’ travel experience by digitalizing baggage and boarding processes, making wayfinding in busy airports efficient, and making check-ins more rapid, among many others. Digitalization is not only helping to deliver greater customer satisfaction, but also minimizing costs, increasing revenue, and improving efficiency – for instance, within six months of chatbot usage, Aeromexcio was able to reduce average customer service resolution time via chat to two minutes from 16 minutes.
Some of the key technologies to flourish in 2018 include biometrics, artificial intelligence-powered chatbots, robotics, and Internet of Things. With emerging technologies set to redefine the travel experience, it is essential that the airports and airlines take action now to ascertain they are well-placed to tap the opportunity.
Established in 2010, EOS Intelligence is a professional services firm that delivers decision-enabling research and analysis solutions targeted at corporate, consulting and investment organisations. EOS Intelligence was founded with the objective of supporting emerging market -focused growth and optimisation strategies of both global and small and medium enterprises.
The firm is led by business research and consulting professionals, with combined domain and sector-specific experience of over 40 years, having worked with multinational companies in India and Europe. The team has aggregate project and client management experience of over 400 projects, for both Fortune 500 clients, as well as multi-million dollar global clients.